Some Tesla users may experience a problem with their touchscreen where it is black and unusable. Users won’t be able to change the AC or use many of the features of the vehicle while this is a problem. Use these steps to reset the touchscreen.
Contents
Newer Models
- Find a safe space to park the vehicle and shift the transmission into “Park“.
- Hold down both scroll buttons on the steering wheel until the touchscreen turns black.
- Wait about 40 seconds for the trouchscreen to restart.
Older Models
- Press the Brake pedal.
- While continuing the hold the Brake, press and hold both buttons above the steering wheel for about 20 seconds until the speedometer blinks.
- Stop pressing the steering wheel buttons, but continue pressing and holding the Brake.
- Hold down both scroll wheels. The screen should go blank, then a “T” will appear. At this point, you can release the Brake and scroll buttons.
After this process the touchscreen should reset. It will take about a minute or two.
I hope this guide has helped you fix your touchscreen in your Tesla.
Bill Krause says
When the “black screen of death” afflicted our 2020 Tesla X two weeks ago, the dashboard also went out. no lights, no nothing.
Had to pull to shoulder and reboot. Also had to reboot two days earlier because of crazy dinging, odd error messages, etc.
I can’t even imagine how bad this would have been at night on I 95…..
So far, after two weeks with both email and phone, no response from DE Service Center.
Car is 6 mos old, 2000 total miles.
Donald Fung says
I got my Model Y on the 05/20/2021 and by the next day, I had the frozen screen and black screen. I tried the rebooting process that only fixed the problem temporary because within a few hours, the problem keeps happening.
My family and I were going on a out of town trip the first weekend, and after about 30 minutes in the trip, the black screen happened. My wife and son got scared that the car may shutdown, so we had to abandon the trip and went home very disappointed.
I wrote to the service department about the problems, but nobody has responded.
Gerri SORKinKIN says
My screen has gone black twice today. I also had the screen freeze where I could see the text but the screen did not respond to touch. Scary! My Model Y is only about 4 months old. I live up the CA coast 2 plus hours from Santa Rosa.
George says
Have a 2020 x
Same issues
Can’t take a trip or feel car is reliable
I am paying for a Tesla I want it to work
Considering NTSB for obvious safety issue. Lemon law or just getting a lawyer if not fixed in reasonable time frame
Obviously a safety issue
Someone gets hurt because of this there will be real liability issues
Recall time??